BOOKING TERMS AND CONDITIONS AGREEMENT
The terms and conditions set forth below (the “Terms” or “Agreement”) establish the entire understanding and agreement between you the trip “Participant” and “Michela Fantinel” for any bookings or transactions made to Michela Fantinel. By completing this booking form and paying a deposit to Michela Fantinel, you agree to these Terms and allow us to perform services on your behalf.
All persons named in this booking (“Participants”) are subject to this Agreement. By signing these Terms, you confirm that you have made all other Participants listed in the reservation aware of these Terms and that all Participants accept these terms.
TOUR BOOKING – DEPOSITS & FURTHER TOUR ARRANGEMENTS
Reservations: All bookings must be made through PayPal or Bank Transfer in Euro. A booking is not final until you receive a final confirmation from us and our invoice.
Deposits: A non-refundable deposit of ca. 20-50% of the total trip cost or as specified in the tour description, is due at the time of booking to guarantee your reservation. Note: Your booking is not confirmed until you receive a personal email from us telling your reservation is confirmed. Please do not book flights or make other travel arrangements until we have confirmed your tour by email.
Booking and Cancellation of Tour: All further bookings and travel arrangements are due latest 120 days before the tour departure. The tour price is per person. It includes the items listed in the tour itinerary that you receive once you pay the deposit. A single room supplement may apply and must be requested at the time of tour booking. Group sizes are subject to a minimum and a maximum. We reserve the right to cancel a tour if sign up is fewer than the requested minimum number of participants (as stated on the tour description). This will be communicated by email, and the paid deposit will be refunded to you entirely if we decide to cancel the tour.
Payment of Deposit: Payment is made either via Paypal, by credit cards or by bank transfer in Euro. Note: Paypal accepts credit cards, even if you don’t have a Paypal account. Note: Michela Fantinel’s bank account in Italy. You are responsible for all fees incurred to make the bank transfer from your home-country. The first deposit or the amount specified in the tour description is meant to cover these activities: organising, planning, assisting and guiding the tour participants throughout the tour, as well as an arrangement for transfers if mentioned in the tour description.
Further Bookings after payment of deposit: Final bookings are to carry out individually by each participant. All details for booking all tour segments, such as day-tours and activities, accommodation will be emailed to each participant and due latest 120 days before the tour’s departure. Customers are responsible for any bank fees associated with wire transfers/bank transfers. Payment is expected in the currency indicated on tour. This is usually Euros or AUD.
If you decide to cancel your trip, the following fees apply and are due to at the time (before departure) we receive written notice of your cancellation. Some trips/local tours may have special cancellation or transfer fees; if so, they will be listed on the Itinerary details. Deposits are non-refundable. If you cancel before all final bookings are made, no additional fees are due.
If you cancel after all final bookings are made, we can only refund the funds according to our partners and contractors such as hotel bookings, local tour, transportation bookings, which will vary by trip.
What if we cancel the tour
Michela Fantinel reserves the right to cancel all or a portion of a trip for force majeure or any other circumstances beyond our control and, in the event of such cancellation, full or partial refunds, if any, will be at Michela Fantinel’S sole discretion. We also reserve the right to cancel any trip if sign-up is inadequate to make the trip economically feasible for Michela Fantinel to operate, and in this event, we give a full refund of the tour price. However, Michela Fantinel is not responsible for additional expenses incurred by you in preparing for the trip (e.g., non-refundable air tickets, visa fees, gear or medical costs).
Fewer than the required number of participants
Each trip requires a minimum number of participants for departure. If we sign up enough participants to run a trip but unexpected cancellations drop the number of participants below the required minimum, we will try to run the trip at an additional charge per person that will be communicated and must be accepted by each participant. If other participants join and the required number of participants is re-attained, the surcharge will be refunded. In the event of a cancellation from our site, you will be issued a full refund of the paid deposit, which represents full settlement. If, before departure, we make any significant changes because of a problem with a supplier, for example, a partner bankruptcy, we will notify you of available alternatives if available. Such changes may require a supplemental payment from you or entitle you to a refund.
No Reimbursements Due to Changes or Cancellations
We will not reimburse Participants for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries or tour cancellations. For this reason, we strongly encourage Participants to purchase trip cancellation and interruption insurance.
We act only as a travel planner and tour organiser, and as such are intermediary for the various independent suppliers that provide accommodations, meals, transportation, sightseeing, activities or other goods and services associated with your tour (“Supplier” or “Suppliers”). As a result, we assume no responsibility for and cannot be held liable for any negligent or willful act or failure to act of any Supplier and Partner, or any other person or entity. A Supplier’s services are subject to the Supplier’s terms and conditions and the local laws and regulations of the relevant country. We will not provide any refund for a Supplier’s delay, cancellation, overbooking, strike, or for elements of the tour that you do not use.
The price of the tour does not include travel insurance unless otherwise stated for hiking trips. We highly recommended, and a requirement to join all of our tours for each participant. We strongly recommend that all Participants purchase travel insurance that includes: trip interruption, baggage, emergency rescue, accident/life and other expenses which might arise as a result of a loss, damage, injury, delay or inconvenience occurring to Participants. World Nomads is our preferred partner, but you are free to choose protection through the insurance company of your choice.
Pre-departure Documentation: After we receive your deposit, you will receive by email your itinerary, and general information about your tour. Please read these documents thoroughly as soon as you receive them. Contact your travel agent or us immediately if any information seems to be incorrect or if you have any questions. We cannot accept any liability if we are not notified of any inaccuracy in any documents.
Passports and Visas: You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour and that you meet the entry requirements of Italy, Australia or any country where the tour takes place, before booking the tour. Michela Fantinel will inform all European Union passport holders of the passport, visa and health regulations. All other travellers should check with their Consulate on the requirements. When travelling abroad, ensure that your Passport is valid for at least six months after your return date. You are responsible for passport requirements. You assume full responsibility for checking and verifying any passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from missing or defective documentation. While we may provide information or advice on visas, climate, clothing, baggage, special equipment, etc. in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
TOURS AND EXCLUDED ITEMS
Check each tour description to see what each trip includes. Most of our tours are guided trips, but some trip segments may be self-guided, so they vary on what is included. Our tours do not cover trip costs such as airfare, flight and or medical insurance, excess baggage charges, or any personal items. Meals apart from those mentioned in the itinerary are excluded, as well as any unpaid optional tour or sightseeing event. All drinks and special dietary requirements are typically excluded.
Our tours are physically active. The demands vary depending on the specific itinerary, ranging from moderate to physically challenging. As a result, good physical and mental health is critical for pleasure and safety of our tours. By agreeing to these Terms, you certify that you do not have any physical, psychological or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour.
HOTELS, MEALS AND TRANSPORTATION
Hotels: Most of our tours include accommodation from the point of tour departure through tour completion. Check the individual tour description for information about your accommodation. You are free to book a different accommodation from what suggested in the tour description. By doing so, you must notify us of your intention to book a different accommodation, when you book the tour. All our tour prices usually include shared-accommodation (twin-beds). Single Supplement Accommodation may be available to book at an extra cost to you.
Meals: Some meals may be included, but this will vary depending on the trip. Check the individual tour description for meal information. In case of food allergies or intolerances, you are requested to notify the tour company and the tour planner, Michela Fantinel, of this.
Transportation: Transportation may or may not be included on your trip. Check the individual tour description for information about transportation. For some tours, you will have the option of having your bags transported or carried for an additional fee.
EQUIPMENT RENTAL and PERSONAL BELONGINGS
If you rent equipment (i.e. bicycle, tent, sleeping bag, etc.), you are responsible for it once you take possession of it. Your responsibilities include any costs for damage or theft up to the full value of the item rented. Michela Fantinel is not responsible for any loss or damage to any luggage or property. They are considered the responsibility of the Participant at all times, even when left at the accommodation, carried by transfer companies or left in storage during your tour.
CLAIMS AND COMPLAINTS
If you have a problem or something does not meet your expectations, you punctually notify the tour leader and the tour planner, Michela Fantinel so that they can attempt to correct the issue with our partners and local tour operators. Failure to do so while you are on the trip will either terminate your ability to claim compensation or significantly reduce it from our partners. Also, if you make any changes on your own without informing the tour guide, you assume responsibility for any additional costs incurred as well as forfeit any potential refunds.
You understand that the amenities, lodgings, type of transport, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include illness, strikes, political disputes, climate change and weather conditions, border crossing problems, and other unforeseeable factors.
PARTICIPANT RESPONSIBILITIES DURING TOUR
Tour Start Date: It is your responsibility to be ready to go at the departure point at the specific tour departure day and time. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures. We highly recommend that you arrive 1 or 2 days early to avoid missing the tour start date, in case of one of the events mentioned above.
Compliance with Local Laws and Tour Etiquette: You are responsible for not limited to: strictly complying with all local laws, respecting customs and culture, evaluating your abilities, respecting other trip members’ privacy, and on the guided trip, following the advice of the tour guide. On guided tours, the decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the welfare of the group or individual travellers.
IMAGES, VIDEO, PHOTOS
You agree that we may use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travellers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promotion and publicity purposes worldwide.
All information you provide to us in booking your trip will be kept confidentially. It will not be disclosed or sold to other any third parties for any purpose beyond what is needed obtain your travel arrangements with our suppliers or as required by law. Credit card information will be destroyed or deleted from our files, but we will save mailing information and past travel information. You may receive mailings from us occasionally unless you ask to be removed from our mailing list.
Limitation of Remedies: To the maximum extent permitted under Italian law, Michela Fantinel shall not be liable for any special, consequential, indirect, incidental or other damages arising out of these Terms, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even Michela Fantinel has been advised of the possibility of such damages. You explicitly waive any right it may have to recover such damages.
Severability: If any provision of these Terms shall be unenforceable or invalid under Italian law, such unenforceability or invalidity shall not render the Agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.
OTHER PROVISIONAL LAW
The entire legal and contractual relationship between Michela Fanitnel and the Participants shall be exclusively governed by Italian Law. Any legal proceedings shall take place in Pordenone, Italy. Updating of Terms and Conditions: Michela Fantinel reserves the right to update and alter these terms and conditions at any time, and it is your responsibility to be familiar with them. The latest terms and conditions can be found on Rocky Travel Website at https://www.staging.rockytravel.net/tours-terms-conditions/